Terms of Service

These Terms of Service (“Terms”) set out the terms on which you can access and use:

The web based The Planet Company Impact Service platform software accessible through The Planet Company’s website www.planetcompany.com (the “Impact Platform”); and all documents, text, information, data, software, executable code, access codes, images, audio or video material in whatever medium or form comprised in or used with the Impact Platform other than the Customer Data (defined below (“Content”), together with any error corrections or updates that we may provide or perform with respect to the Impact Platform from time to time (“Impact Service”).

Information about us

www.planetcompany.com is a website operated by The Planet Company Oy (“Planet Company”, “we”, “our”, “us”).

The Planet Company Oy is a limited liability company incorporated and operated under the laws of Finland having its office at address: John Stenbergin ranta 2, 00930 Helsinki Finland with a registration number 2911392-2 Our VAT number is FI29113922.

Important Notice

Please read these Terms carefully before you start to use Impact Service. By using The Planet Company’s Impact Service you agree to the Terms which will bind you and the company you represent. You warrant that you are entitled to accept these terms on behalf of the company you represent.

These Terms of use refer to the following additional terms, which also apply to your use of Impact Service:

The Planet Company’s Privacy Policy https://staging.planetcompany.com/privacy-policy/, which sets out the terms on which we processes any personal data we collect from you, or that you provide to us. By using Impact Service, you consent to such processing and you warrant that all data provided by you is accurate; and The Planet Company’s Cookie Policy https://staging.planetcompany.com/privacy-policy/, which sets out information about the cookies on Impact Service.
If you do not agree to the Terms, we will not license the use of Impact Service to you and you must stop using Impact Service now.

Impact Service has been designed for use by customers in Finland. If you are accessing the Impact Service from other locations you do so at your own risk and are responsible for compliance with any applicable local laws.


There are three different categories of subscriptions:

Planet Influencer free of charge

Member subscription based fee

Leader subscription based fee

The subscriptions have different functions and features. The Planet Company has a right at its sole discretion determine what features and functions will be available for each subscriber category.

Some interactive features and functions may only be relevant to certain users and therefore will not be accessible by all Impact Service users. We hold the right to decide which functions are accessible to each user based on their requirements and subscriptions.

User support Helpdesk

A customer help-desk will be available by request and may be contacted by e-mail privacy@planetcompany.com

Accessing Impact Service

Subject to your compliance with these Terms, we grant you a personal, non-transferable, non-exclusive licence to access and use Impact Service. We reserve all other rights.

In consideration of you agreeing to abide by these Terms, you may: use Impact Service for your own internal business and professional purposes as set out in these Terms and in accordance with your subcription; and use any Content to support your permitted use of Impact Service. Access to Impact Service is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on Impact Service without notice. If the need arises, we may suspend access to Impact Service, or close it indefinitely.

We do not warrant that:

your use of Impact Service will be uninterrupted or error-free and you acknowledge that Impact Service may be interrupted by planned or unplanned maintenance; Impact Service and/or the information obtained by you through Impact Service will meet your requirements. We are not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and you acknowledge that Impact Service may be subject to limitations, delays and other problems inherent in the use of such communications facilities.

By using Impact Service, you acknowledge and agree that internet transmissions are never completely private or secure. You understand that any message or information you send using Impact Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party unless authorised to do so by us. In the case of loss, theft or fraudulent or non-authorised use of any user IDs and/or passwords, you shall immediately notify us. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms. You must have an existing account with The Planet Company to access Impact Service.

You are responsible for making all arrangements necessary for you to have access to Impact Service. You are also responsible for ensuring that all persons who access Impact Service through your internet connection are aware of these Terms, and that they comply with them.

Links to other sites

This Impact Service may provide links to other The Planet Company’s websites or resources that are autonomous and are governed by their own terms of use that you must consult and comply with.

Impact Service may also contain links to partner services or other independent third-party websites (“Third-party Sites”). Third-party Sites are not under our control, and we are not responsible for and do not endorse their content or their privacy policies (if any) and accept no responsibility for them or for any loss or damage that may arise from your use of them. You will need to make your own independent judgement regarding your interaction with any Third-party Sites, including the purchase and use of any products or services accessible through them.

Acceptable Use

You agree to use Impact Service only if you have been authorised by us. You must:

not use Impact Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses or harmful data, into Impact Service or any operating system; not infringe our intellectual property rights or those of any third party in relation to your use of Impact Service, including the submission of any material; not upload or transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of Impact Service; not use Impact Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and not collect or harvest any  information or data from Impact Service or any service or our systems or attempt to decipher any transmissions to or from the servers running any Impact Service.

Your Obligations

You shall:

cooperate with us in all matters relating to Impact Service;
keep any password (if required during the registration process) for your use of Impact Service and Content secure, safe and confidential; notify us as soon as you become aware of any unauthorised use of Impact Service by any person;
not use such information in any manner which would be restricted by any copyright subsisting in it; not copy Impact Service except where such copying is incidental to normal use of Impact Service, or where it is necessary for the purpose of back-up or operational security; not make alterations to, or modifications of, the whole or any part of Impact Service, or permit Impact Service or any part of them to be combined with, or become incorporated in, any other programs; not disassemble, decompile or reverse engineer in order to create a version of the source code or a work derived from Impact Service or any part of it; not sell, rent, lease, transfer, assign, license, distribute, display, disclose, or otherwise commercially exploit or make Impact Service available to any third party. If you breach any of these Terms, we may, without liability to you or any other authorised user and not withstanding any other rights or remedies available to it, disable your password, account and access to all or part of Impact Service and the password, account and access of any other authorised user using Impact Service from your organisation and shall be under no obligation to provide access to Impact Service until such breach has been remedied and you have agreed in writing to comply with these Terms.

Customer Data

You and/or your employer or associated organisation (as the case may be) own all Intellectual Property Rights in and to all of the data inputted by you, your employer or associated organisation, any other authorised user or us on your behalf or your employer’s or associated organisation’s behalf for the purpose of using Impact Service (“Customer Data”) and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of the Customer Data.

You grant to us a worldwide, non-exclusive, royalty free, sub-licensable irrevocable licence to copy, use and modify the Customer Data owned by you for the purpose of carrying out our obligations under these Terms and allowing you to access to and use of Impact Service.

We will only use personal data collected through your use of Impact Service in accordance with our Privacy Policy.

By using Impact Service, you consent to us collecting and using technical information about the devices and related software, hardware and peripherals that are internet-based or wireless to improve our products and to provide any services to you.

Intellectual Property Rights

For the purpose of this clause Intellectual Property Rights means patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world (“Intellectual Property Rights”).

You acknowledge that all Intellectual Property Rights in Impact Service and the Content and in connection with Impact Service belong to us and that you shall have no rights in or to Impact Service other than the right to use it in accordance with these Terms.

You will not claim any Intellectual Property Rights in Impact Service and/or Content.

Our liability

This paragraph sets out the entire financial liability of us (including any liability for the acts or omissions of our group companies, employees, agents and sub-contractors) to you:

arising under or in connection with these Terms; in respect of any use made by you of the Impact Platform and Content or any part of them; and in respect of any representation, statement or tortious act or omission (including negligence) arising under or in connection with these Terms. Except as expressly and specifically provided in these Terms: you assume sole responsibility for results obtained from the use of Impact Service and the Content by you, and for conclusions drawn from such use. We shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided to us by you in connection with the provision of Impact Service, or any actions taken by us at your direction; all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from these Terms; Impact Service and the Content are provided to you on an “as is” basis; we shall not be liable whether in tort (including for breach of statutory duty), contract, misrepresentation, restitution or otherwise for any loss of profits, loss of business, loss or corruption of data or information, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising under these Terms; neither we nor any respective employees, agents or sub-contractors shall be liable to you or any other party for any losses or damages whatsoever in connection with the Impact Platform or Content or your use of Impact Service, whether under this licence or any other contract. Nothing in this Agreement excludes the liability of us: for death or personal injury caused by The Planet Company’s negligence; or for fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited by law.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

The Planet Company will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Jurisdiction and applicable law

The Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Finland.

Each party irrevocably agrees that the city court of Helsinki, Finland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Agreement or its subject matter or formation (including non-contractual disputes or claims).


The Planet Company may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes The Planet Company made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site. The Planet Company will, where possible, provide the customer with a copy of the amended Terms.

Contact Us

If you have any concerns about material which appears on Impact Service, please contact privacy@planetcompany.com

These terms of service was last updated on 3 June 2020.